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Your new IT security career opportunity is waiting for you! Join CSRA and support mission-critical assignments that keep our nation secure.

If you have a Top Secret/ SCI clearance and want to continue to learn and be part of something bigger, join our teams at CSRA's Innovation Technology Center in Bossier City, LA or at the National Business Park in Annapolis Junction, MD. (Note: Relocation is available to Bossier City, LA only.)

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Check out these openings and apply today!

Job Responsibilities

  • Answer help desk inquires for assigned account(s) and respond to moderately complex customer inquiries to ensure customer needs are met
  • Assist the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems
  • Provide answers to Frequently Asked Questions as part of a customer self-help capability
  • Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records

Basic Qualifications Required

  • Must have TOP SECRET (TS/SCI) with the ability to obtain a favorable CI polygraph
  • AA degree or equivalent or 0-6 yrs. related experience or customer service experience
  • Security+ or willingness to pass Security+ test as a condition of employment prior to employment. (CSRA will pay testing costs upon passing and becoming a CSRA employee.)
  • Possess a working knowledge of computers, laptops and common windows applications

Desired Qualifications

  • Experience with solving computer-related problems   
  • DoD 8570 compliance or information assurance certification commensurate with technical objectives/ Security+



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    Career Events
    Whether you’re an established career professional, a new college graduate, or a veteran ready for post-military life, you can learn more about our job opportunities – and chat with current CSRA team members – by attending one of our upcoming events.