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The U.S. Citizenship and Immigration Services (USCIS) is the component of the Department of Homeland Security (DHS) that receives approximately 14 million calls and chats relating to immigration each year. USCIS’s Customer Engagement Center (CEC) provides information to customers regarding immigration services and benefits. USCIS CEC Customer Service Representatives (CSR) are able to answer routine questions on a wide variety of topics related to immigration services and benefits, including ordering forms, processing times, and information on local offices and civil surgeons.  In addition to general information and assistance, the CEC also assists customers with questions and concerns about pending benefits.

We are looking for skilled Customer Service Representatives to fill our positions in Barbourville, KY. Remote opportunities will be available!

Our Current Open Position:

Our Culture
From helping our government customers meet their mission and operational challenges, to addressing critical needs within our local communities, we are passionate and driven to make a difference. Together, we are committed to a stronger and better future for America through next-generation thinking made real today.
Career Events
Whether you’re an established career professional, a new college graduate, or a veteran ready for post-military life, you can learn more about our job opportunities – and chat with current CSRA team members – by attending one of our upcoming events.