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October 20, 2017

Today’s federal government agencies and organizations are being forced to do more with less—having to work with fewer resources than necessary to accomplish their core mission and deliver essential constituent services.

It’s for this reason that today’s next generation of innovative technologies are necessary across all areas and agencies of the federal government. Many of these new solutions from small, pioneering technology companies are capable of utilizing artificial intelligence (AI), computer learning, and other advancements to automate business functions, freeing the federal workforce to focus on more mission-critical tasks.

One of the companies capable of doing just that is Peritus, which has created a virtual expert for AI-driven automation of support delivery and incident resolution for datacenter systems. Peritus’ solutions utilize a data-driven approach to significantly enhance operational efficiencies of support services and deliver new business continuity entitlements for system vendors. The company’s solutions effectively automate an area of IT that has yet to be automated—enabling more autonomous and resilient IT architectures and data centers.

Peritus’ solutions open the door to significant benefits to the federal government, and they’ll be on display at our upcoming CSRA Emerging Tech Day.

Kamesh Raghavendra, Peritus
Kamesh Raghavendra
Co-Founder of Peritus

To learn more about Peritus, its solutions and the benefits that they can deliver for federal government organizations and agencies, we recently sat down with the company’s Co-Founder, Kamesh Raghavendra. Here is what he had to say:

Thinking Next (TN): Can you tell our readers about Peritus and its solutions? How do the company’s solutions utilize AI to help automate data centers?

Kamesh Raghavendra: Peritus is a virtual expert for datacenter systems that brings artificial intelligence (AI) based automation of support delivery and incident resolution. Peritus leverages recent advancements in AI to automate and customize end-to-end support workflows. It proactively predicts support needs and incident features from patterns mined across product specifications, past incidents, configurations and log data.

Peritus' path-breaking competency in cognitive support transforms the economics of support delivery for enterprises, cloud service providers, and datacenter system vendors. It also delivers new support and business continuity entitlements built on its AI-driven fulfillment capabilities.

TN: Why is an automated data center important for today’s government agencies? What trends and challenges are agencies facing that make an automated data center advantageous?

Raghavendra: As increasing number of government services turn digital, automation of end-to-end datacenter operations becomes imperative for uninterrupted service continuity, more efficient shared IT infrastructure operations, and enhanced risk and change management.

While automation of datacenter administration and management has fairly advanced over the last decade, support workflows remain predominantly manual with multiple levels of escalation teams. Rapidly changing workload profiles of agile applications add further complexities and challenges to support.

All these stand in the way of fulfilling the vision of building fully autonomous datacenter operations, which needs intelligent automation of support workflows in close alignment with product knowledge, administration, and management.

TN: Data center optimization and consolidation is a major concern and top priority among many federal agencies. What role can Peritus’ solutions play in these initiatives?

Raghavendra: Peritus significantly enhances operational efficiencies in support and brings new business continuity support entitlements to datacenters through its partner network of datacenter system vendors.

Peritus empowers cloud service providers to offer customized, workload-specific support entitlements to enterprise clouds. Peritus accelerates ongoing datacenter optimization efforts without disruptions by its progressive augmentation of subject matter experts and existing support workflows through digital assistance tooling, orchestrated delegation, and automation of wide spectrum of support delivery decisions—such as incident classification, routing, resolution recipes and orchestration of incidents.

TN: Are any government organizations currently utilizing Peritus’ solutions? Do you have metrics or anecdotes that illustrate the benefits that they're receiving?

Raghavendra: Peritus is currently automating datacenter support delivery and incident resolution for end customers across a wide spectrum of verticals through its partner network comprising of leading compute, network and storage vendors.

Peritus is also partnering with system integrators and cloud service providers—including managed service providers—to empower customized support entitlements, and we are looking to address more specific support automation needs for government organizations.

TN: Peritus is one of the IT solution providers participating in the next CSRA Emerging Tech Day. Why is Peritus participating in this event, and what benefit is the company looking to receive from participating?

Raghavendra: Peritus is keen to bring its path-breaking datacenter support and incident resolution automation solutions to government agencies. Emerging Tech Day brings together CSRA's wide community of innovative partners and customers. Peritus is looking forward to showcasing its solution before the community and initiating collaborations that can help federal customers automate their datacenters.

Learn more about CSRA’s Emerging Technology Days and join us for our next event on October 25, 2017, to hear more from Kamesh Raghavendra and Peritus.