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Citizens are increasingly demanding a high quality, effective and streamlined customer experience when interacting with their government. This means timely and accurate responses to their inquiries, information and service requests as well as access to their own information—anywhere, anytime, and from any device. CSRA’s Intelligent Business Process Services (iBPS) capabilities help federal agencies optimize their customers’ journey through every interaction, making it easier for citizens to access needed information, benefits, services, and resources.

Managed Business Processes

CSRA’s iBPS offerings encapsulate  next-generation technology including applications, cloud, data, technical infrastructure and functional expertise to administer and enabled smarter agile business processes which help our clients: 

  • Reduced costs and the ability to leverage a “pay-as-you-go” managed services model for business processes, transforming Cap-X into Op-X
  • Increased focus on their core mission and customers as CSRA automates and manages their back-end processes
  • Reengineered and enhanced Business Processes to increase effectiveness and efficiencies

Citizen / Customer Engagement

Citizens want a unified and delightful customer experience when interacting with their government. CSRA helps our clients serve and engage with internal and external customers in an open, accessible and transparent manner via the customers’ preferred service delivery channel in order to deliver the best possible outcome on each and every interaction. Our Customer Engagement Center offerings, including Service Desk and Contact Center management, provide a seamless, customer-friendly citizen service delivery mechanism which enables:

  • Engaged citizens who can access Government 24x7 via phone, portal, email, web chat, social media, mobile device, speech recognition or interactive video to obtain timely, high quality information and assistance in a timely manner
  • Improved customer service delivery through the standardization of processes and procedures delivering an enhanced customer experience that makes it easy for citizens to interact with and obtain needed services, information, benefits and resources from their government

Shared Services

CSRA helps our clients design, deploy and deliver and strategically expand high-quality, high value IT, HR, Finance and other Shared Services to improve performance and efficiency throughout government. In order to improve the way government delivers services externally, we help transform the way government delivers service internally by leveraging our Shared Services offering to realize:

  • Improved service delivery with innovative end-to-end functional and technical business process solutions
  • Replication of best practices enterprise-wide through the use of standardized processes
  • Enhanced opportunities for identifying and economically implementing enabling technology
  • Significant economies of scale can be reached through creative (less hierarchical) organization design

Learn more about CSRA's Shared Services

Our Solutions

We understand that cybersecurity is of paramount importance to all of our government customers. 

We empower decision-makers, end-users, and systems to make mission impacts with real-time, big data analytics. 

We help customers securely journey from traditional IT to a Digital Enterprise with minimum risk.

We help build an efficient and integrated digital government that offers personalized digital experiences for U.S. citizens.

We enhance our customers’ mission capabilities across the federal government, yielding a high return on investment.

We help provide the streamlined customer experience citizens demand when interacting with their government.

For more than 30 years, CSRA has been a trusted partner, helping state agencies deliver effective